Q: How does it work and what is the process of setting up a new site? (top)

A: Here at NetMondo, we pride ourselves on providing high quality customer service. This includes helping you with each step in setting up a new domain. We will walk you step by step through the process.

When you signup - the first step is to click signup at the top of this page. The application process will walk you through each of the 10 steps to signup on our server. It will ask you for the following information:

1. Your name and contact information for billing purposes
2. Selection of a domain name
3. This step will check if the domain name selected is available - or if you've already registered it, walk you through how setup your domain on our server
4. Select an administrative username/password for your domain
5. Select your desired billing method
6. Setup the first "default" email address - this will be explained in more detail during the application process
7. How did you hear about us?
8. License Agreement
9. Review application
10. Begin to upload your site

Once your application is approved, we provide explicit instructions based your application for how to get your site registered for the first time, or how to transfer it from another server to ours. Of course our Technical Support department can also help at any point if you have questions.

Q: What is hosting? (top)

A: In order for your web site to be available to the general public, it must be hosted. What this means is that your site is put on a computer that is constantly connected to the Internet - a host. When someone types in the address for your site - their browser contacts this host and asks for the pages in your site. We host web sites and can walk you through each step in the process of setting up a new site - or transferring a site from another host if you have already setup your site with another service.

Q: What steps are involved in moving my site from another ISP to NetMondo's Servers? (top)

A: Following is a basic list of the steps involved:

1. Complete an signup for hosting
2. Upon signup completion, you will be assigned a temporary IP address
3. Upload your site with FTP or Publish it with FrontPage (to the temporary IP that has been assigned)
4. Test the site and make sure that it is completely working on Netmondo's servers (using the temporary IP address that has been assigned - i.e. http://207.195.178.25)
5. Once the site is up and running on the new server, you can begin the official domain transfer. At the end of the application for hosting, you will be given detailed instructions for how to modify the zone files for your domain to point to ns100.netmondo.com & ns200.netmondo.com. Follow these instructions to begin transferring your site.
6. After 24-48 hours, people who type in your domain name will begin to be directed to our servers instead of your old servers. NOTE: It takes at least 24 hours and can take as much as 7-10 days for some people to begin seeing the site on the new server. It takes especially long for people in other countries as ISP's in other countries often don't contact the US Root Servers as often.
7. Email will transfer in a similar way. For a while, you should continue to check for mail on both your old server and the new server. For a while, email will be delivered to both.
8. After 7-10 days, both web and email should be completely transferred to the new servers
9. Now you can cancel your old account and the move is complete.

Q: How do I transfer my site from another server? (top)

A: Transferring your domain from another server is quite simple. The first step is to complete an application on our server, by clicking the signup button at the top of this page. Once the application is approved, you can begin to upload your site to our server, either by FrontPage if you are using that, or FTP if you are not.

Once your site is setup on our server, your zone files will need to be updated. This process changes depending on who you've registered your site with previously. The zone files need to updated to point to our DNS servers. The DNS servers are:

PRIMARY: ns100.netmondo.com
SECONDARY: ns200.netmondo.com

Depending on who you've registered your zone files with, NetMondo can assist you in this process. Please call 317-733-0084 if you have questions about how to transfer your zone files.

Once the zone files are updated, it usually takes 2-3 days for the zone files changes to propagate the net. Once these changes have propagated however, your site is essentially moved.

Q: How long does it take from start to finish to transfer a domain from another server? (top)

A: The length of time to transfer a domain depends mostly on your zone files. Setting up a new site takes no time - in fact as soon as you are finished with the application, a placeholder site is created and you can immediately begin to FTP or publish your files to our servers. The thing that can take time is updating your zone files to point to our DNS servers.

You will either need to know the account Username/Password with the registrar (such as Network Solutions, Register.Com, Enom.Com, Etc) - or be listed as the Administrative or Technical Contact on the Zone File. This process usually takes 1-3 days - however it can take longer if you are not listed correctly on the existing zone files.

Netmondo Technical support can help with this process. For assistance or with questions please call 317-733-0084.

Q: How do I add email addresses? (top)

A: Netmondo offers web based administration of your site by simply going to the control panel This utility is most helpful for adding, editing or removing email addresses associated with your domain. However, it can also be used for the following Add/Delete or Update any of the following items:

• Contact Information for a domain
• Email Boxes
• Notifications - domain summary
• Administrative Passwords
• Usage Statistics for your site
• Billing status
• Check Email

Q: How do I know if people are visiting my site? (top)

A: NetMondo offers site Usage Statistics for FREE with all accounts. Using our control panel you can quickly see who is visiting your site and which pages are visited most often.

Q: How many e-mail addresses do I get? (top)

A: The number of email accounts is one of the things that varies from account to account. Account types include POP, Forwarded Accounts and List Servers. You also have complete control over the creation and administration of the email accounts through our web control panel.

There are three different types of email accounts that you can create:

1) POP Account
2) Forwarding Account
3) List Server

POP accounts:
POP accounts are the most common type of account. There is a username/password associated with them, and you use a POP Client such as Outlook, Eudora or Netscape Mail to check your email.

Forwarding Account:
If you already have an e-mail account that you check on a regular basis - you can also have mail sent to a mailbox forwarded to another address. For example:

mark@yourdomain.com might be forwarded to mark@yahoo.com

List Server Options:
You can also setup an account as a list server with mail distributed to multiple people. Some of the options that can be used to administrate these lists are:

1) Can people subscribe/unsubscribe anonymously by sending a message to the list?
2) Can people who are not part of the list - send messages to the list?
3) Can anyone other than the list administrator send messages to the list?

Q: What are Domain Status Notifications? (top)

A: Each time a modification is made to the domain using our control panel, a Domain Status Notification is sent to the administrators for the domain notifying them of what the changes were, who made them and when.

Q: How much does it cost? (top)

A: Netmondo's fees are very competitive in the market place. Following are the fees associated with hosting a web site:

Web Hosting
Setup: FREE!!
Each Additional Month: $4.95 - $49.95 depending on the service level.

Available Discounts
10% if paid quarterly
15% if paid semi-annually
20% if paid annually

Q: What forms of payment do you accept? (top)

A: We accept checks (business, bank or personal) as well as all major credit cards, wire transfers and Paypal. To pay by credit card, simply visit the control panel and once you've logged in, click on the billing option in the left side menu. There is an option at the bottom of the billing screen to pay all or any portion of your bill with a credit card.

Q: Can I send email from within my ASP Pages? (top)

A: Yes. You can do it quite easily with a component called SimpleMail and it can be used from inside of an ASP page by simply adding the following ASP Code:

set e = Server.CreateObject("ADISCON.SimpleMail.1") ' create mailer
e.MailServer = "mail.yourdomainname.com"
e.Sender = "someone@somedomain.com"
e.Recipient = "someoneelse@someotherdomain.com"
e.Subject = "This is the subject"
e.MessageText = "This is the message body"
call e.Send
if e.LastStatus <> 221 then
Response.Write("<h1>Mail not sent...</h1>")
end if
Set e = Nothing

Q: File Error 6! or other errors while working with email addresses. (top)

A: Symptom:
The symptom of the problem is that when you click on "Email Boxes" you are presented with the list of email options available to you (pop accounts, forwards, etc). However, when you click on any of these options you get a File Error 6! and are presented with a login screen asking for the Postmaster Password.

Cause:
The email addresses section of the domain console uses a different type of security than the rest of the domain console. To ensure that your email addresses are kept secure, that module of the Control Panel uses the IP address of the computer that you are connecting from to secure the connection. As a result, if you are connecting to the Control Panel from behind a firewall, your IP address is often masked and a "false" IP address is provided by the firewall. Some firewalls do not always provide the same "false" IP address from click to click, so to the email configuration module of the Control Panel, it looks like you are trying to connect from multiple IP addresses.

Solution:
Unfortunately, the only real solution to this problem is to connect to the Control Panel from outside of the Firewall so that you always connect with the same IP address. Some firewalls can also be configured to present the same IP address which would also fix the problem, but this is a more involved solution and requires a system administrator to make changes to your firewall configuration.

Q: How can I forward mail from my domain to an outside email address such as aol.com? (top)

A: In the email administration console, you can forward mail from an email address at your domain, to an external address such as you@aol.com. To do this, click "New Forward"

Enter the external email address in the field labeled: "Forward Email Address" and then enter the name of the address that you want forwarded in the field labeled: "Local Name". For example, let's say that you wanted to forward sales@yourdomain.com to sales4285@aol.com. To accomplish this, you would enter sales4285@aol.com in the field labeled: "Forward Email Address" and then you would simply enter "Sales" in the field labeled "Local Name".

NOTE: It is NOT necessary to create a pop account for sales if you plan to have it forwarded to an external address

NOTE: Once you have clicked on the "Catch All" button next to a pop account, you can not forward the Catch All nature of that account. For example, let's say that you have a pop account called info@yourdomain.com and you make it the catch all. A message sent to info@yourdomain.com would be delivered to that address. Because it is the catch all however, a message sent to info42@yourdomain.com would also be delivered to that address. However, if you then setup a forward from info@yourdomain.com to info@someotherdomain.com a message sent to info@yourdomain.com would be forwarded to info@someotherdomain.com - but - a message sent to info42@yourdomain.com would NOT be forwarded because that Catch All nature of the domain can not be forwarded. Only specific mail addresses can be forwarded to external email systems.

Q: How can I free up space by removing old log files? (top)

A: Each time someone visits your site, an entry is made in a log file indicating what page they went to, the time, where they came from, etc. These log files are used to generate usage statistics for your review in the Control Panel so that you can see an analysis of how you web site is being used. If you have already looked at these statistics, or no longer need last months files for example, you can remove old log files by following these simple steps:

1. Get an FTP client if you don't already have one.
   You can get shareware versions of FTP clients at http://downloads.com. Look for Absolute FTP, Cute FTP or your favorite FTP client.
2. Once you've downloaded and installed the client, connect to your ftp site at ftp.yourdomain.com.
3. Once you've logged in, you will find 3 folders. The first is the \cgi-bin which is used for server side scripts. The second is the \logs folder which contain the log files for your site. The third is the \www directory which contains the content files for your web site.
4. If you go into the \logs directory you will find a series of files, one for each day that your site has been running. If you sort by the date fields, you should easily be able to remove any old log files that you no longer need.

That's it. Removing old files will free up space on your site.

Q: How do I add a mailing list to my account? (top)

A: Once you've logged into the Control Panel, click "Mailboxes" and then "New Mailing List" and configure each of the options below to select how the mailing list behaves:

Mailing List Name
This is the email address of the list. Mail sent to this address will be distributed to the members of the list. The options below configure how messages are distributed to the list.

List Owner
This is the administrative email address for this list. Various options below require an administrative email address for confirmations, etc.

Archiving
Archiving configures whether copies of messages sent to the list are kept on the server for retrieval at a later time.

If you select to archive items on the list, you can also configure it so that only the list administrator (owner) or moderators can access the archive. If the archive is not blocked, anyone on the list can retrieve items from the archive.

You may also "Guard Archive" so that only subscribers to your mailing list can request messages from the archive. If you choose "Do Not Guard Archive" anyone may request the messages from the archive.

Digest Option
A "digest" is just an ordered collection of messages from a list, usually sent out regularly depending on the time and traffic volume since the last digest. Digest subscribers thus can read messages as "threads'' once daily, rather than receiving a constant trickle of messages.

Prefix
This will effect the subject of the outgoing message. If selected, every message that goes out will include the name of the mailing list at the beginning of the subject line. For example, if the name of your list was newsletter, every time a message was processed by the mailing list it would add the word Newsletter to the beginning of the subject.

Confirmations
If confirmations are selected, then when someone subscribes to or un-subscribes from the list - they must first reply to a confirmation email before they are actually added to the list.

Indexed for WWW archive access
Leave this disabled. This feature is not currently available.

Remote Administration
Configures whether subscribers other than moderators can request a subscriber list, and search the subscriber log.

We recommend that this option be left off. If it is selected, users will have the ability to see all subscribers on the list, and obtain their email addresses at any time. This is a serious potential privacy issue, and should be considered carefully.

Message Moderation
If message moderation is selected, any messages sent to the list will need to be approved by a moderator before they are distributed to the list subscribers.

List Commands:
All administrative commands for the list are accomplished by sending specially configured email to the list. Administrative emails can only be sent from moderator addresses. The contents of the message subject & body are ignored. Following is a complete list of those commands:

To subscribe
listname-subscribe@yourdomain.com

To unsubscribe
listname-unsubscribe@yourdomain.com

There are other administrative commands available only to list managers. These allow viewing the subscriber list/log, searching the subscription log, modification of WELCOME and other messages, etc.

To get a complete list of these commands
listname-help@yourdomain.com

You can also perform additional administrative commands through the control panel.

Q: How do I configure my mail client? (Outlook/Eudora/Netscape/Etc) (top)

A: There are two ways that you can setup you mail accounts on Netmondo. The first is to have your mail forwarded to another address that you already check, such as a hotmail or aol account. You can also have the mail wait for you to retrieve from the server. This is called a POP or POP3 account. To get the mail off of the server, you need a POP client. Examples of POP clients are:

• Outlook 98/2000/Express
• Eudora
• Netscape Mail Client
• Web based email client such as Hotmail or Yahoo Mail.

The process for configuring each of these mail clients is essential the same. To check your email with a mail client, you will need the following information:

POP Server (Incoming Mail): mail.yourdomain.com
SMTP Server (Outgoing Mail): mail.yourdomain.com
Username or Account Name: The Email Address that you want to check
Password: The password that was assigned to the account you want to check

If you have not added a POP account for your domain, you can do so by going to the control panel for your domain. If you have already setup the POP account, you should be ready to configure your mail client.

Q: How do I customize my 404 page? (top)

A: Error 404 is the error that is displayed when someone tries to access a page on your site that does not exist. To customize the page that is displayed when this happens, create a page called 404.asp in the root folder of your web site. If present, that is the page that will be displayed when an invalid URL is requested.

Q: How do I publish my site with FrontPage? (top)

A: If you are using Microsoft's FrontPage product to create your web site, publishing your site your our server is quite easy. If you did not indicate that you are using FrontPage on the application, contact Netmondo technical support and submit a ticket to have us install the FrontPage server extensions for you. If you indicated that you would be using FrontPage on the application, they will already be configured for you on your site. When you are ready to publish, follow the steps below:

1. Open FrontPage 98 or 2000
2. Open your FrontPage site on your local computer
3. Select Publish Web from the File menu
4. Enter http://www.yourdomainname.com in the space provided
   
   NOTE: If you have just signed up for this domain, your zone files will not be transferred yet. Before your zone files
   are transferred, you will need to use the IP address that was assigned to you during the application process. The
   IP address is a series of four numbers separated by periods - i.e.. 192.168.1.25
5. If you are publishing to the IP address, enter http://nnn.nnn.nnn.nnn where nnn.nnn.nnn.nnn is the number that was
   assigned to you.
6. That's it - your pages should be published and you should be able to see them with a browser by click "browse"
   in the FrontPage confirmation dialog box.

Q: What are autoresponders and how can I use them? (top)

A: Auto responders are email accounts that behave a little bit differently than POP or Forward accounts. When a message is received, they send a reply back to the message sender and then forward the message on to another pop account. For example, you might setup an auto forward called support@yourdomain.com that sends an auto response that says "Your message has been received by support and will be handled in the next 24 hours." The message could then be forwarded on to you@yourdomain.com to be handled.

The only requirement right now is that the auto responder can not be created with the same name as another POP account.

To setup an auto responder click "New Auto responder"

Then enter the names (such as support) into the field labeled: "Auto responder Name". This is the address that will "Automatically Respond" when a message is received. Enter the full email address that you want the message forwarded on to in the field labeled: "Owner Email Address". Create a subject and message body that you want sent back to the person that sent the original message such as:

Subject: Out of the office
Body: Sorry we missed you. We are currently out of the office but will get back to within the next 24 hours...

Q: What is a DSN (Data Source Name)? (top)

A: A DSN is also sometimes referred to as an ODBC connection and it is simply a name connection to a database. If your server side scripts (ASP pages for example) need to access a database, they might use a DSN to do so. Below is an example of ASP accessing a database via a DSN setup on the server:

Set c = Server.CreateObject("ADODB.Connection")
c.open "DSN=my_dsn"

See DSNLess Connections for more information...

Q: What is a DSNless connection and how can I use it to access my database? (top)

A: A DSNless connection is a method of accessing a database that does not require anything to be setup on the server before hand. An example of a DSNless connection in ASP is listed below:

Set c = Server.CreateObject("ADODB.Connection")
c.open "DRIVER=Microsoft Access Driver (*.mdb);DBQ=" & Server.MapPath(".") & "/database.mdb"

This code assumes that the database is an access database called database.mdb, in the www root folder.

Q: What is FTP and how can I use it to upload the files for my site? (top)

A: FTP stands for File Transfer Protocol. It is a protocol for moving files from one place to another. If you are not using Microsoft's FrontPage(r) to publish you site, you will want to use FTP. The first thing that you will need to do this is an FTP client of some kind. There are many such clients and you can get Free Shareware version from shareware web sites such as Shareware.com, Windows95.com, etc. Some FTP clients to look for are CuteFTP, AbsoluteFTP or and WSFTP. All are simple, windows based clients that make uploading files to your FTP site very simple.

Once you have an FTP client, you will be able to FTP to ftp.yourdomain.com on port 21 and upload your files. Some things to keep in mind when FTPing your files up to the server:

• You will need your administrative username/password to access the FTP Server
• When you first sign up, before the zone files for your domain are transferred, you will need to access the FTP server by IP Address. This is a number that is given to you when you signup. It is in the form of: ###.###.###.### such as 192.168.1.25.
• Your FTP Server will always be on port 21

Q: What's my "Postmaster" password? (top)

A: Symptom:
The email module of the Control Panel is actually an entirely separate module that has been integrated into the domain console for your convenience. There is a special email account called the Postmaster account which can not be deleted, and is used to log into the email section of the domain console.

NOTE: The postmaster password should never be changed.

Cause:
If you are presented with a login screen asking for the Postmaster password, it means that the passwords have gotten out of synch for some reason. Either the Postmaster password has been inadvertently changed, or the domain administrative password has been changed recently and this change has not been synchronized with the email administration module.

Solution:
Follow the instructions below to re-synchronize the domain administrative password and the email administration module "Postmaster" password:

1. Open the control panel.
2. Log in with the current Administrative Username/Password
3. Click on "Passwords" on the left side menu
4. Click on "Edit" as though you are going to change the domain administrative password
5. Click on "OK" at the bottom of the Change Password Dialog Box with (or without) having actually made a change to the password.

Clicking OK will re-save the current password and re-synchronize the password with the email administration module.

Q: What's this www folder? (top)

A: If you FTP to your site on our server, you will find 3 folders.

1. cgi-bin: This folder is for any executable cgi's that you need to run for your site. It is a special folder which is given execute permissions
2. logs: This folder contains your raw log files. These files can be analyzed with tools like WebTrends to see how people are using your web site (how many people, what time of day, which pages most, etc)
3. www: This folder contains your web site. Any pages that you want to appear in your site must be placed in this folder. If they are placed outside of this folder, they will not be accessible through your site.

Q: Why can I receive but not send mail? (top)

A: Netmondo has seen this situation a number of times before. It has usually been the result of your ISP blocking port 25 from you to us. When you send mail - you connect to our SMTP server on port 25. Many ISP's block this port so that you can't use their dial up line to send spam on publicly available SMTP Servers.

The easiest way around this problem is to use the SMTP server of your ISP. Most ISP's provide an SMTP server with your dial up account. Find out the address of their STMP server and update the address in your mail client.

SMTP Servers only relay mail - they are not domain specific - so using Netmondo's SMTP Server is no better than the SMTP Server of your ISP.

Q: Why do I get "Invalid Username/Password" when I try to check my email? (top)

A: Our email server uses your entire email address as your username plus a password to verify you when you check your email on our system. So, if your email address were bob@somedomain.com and your password were bobs_secret_password, you would enter the following for Username/Account Name and Password in your email client:

Username/Account Name: bob@somedomain.com
Password: bobs_secret_password

Our old email server used just the name before the @ symbol in the email address so bob@somedomain.com would have used:

Username/Account Name: bob
Password: bobs_secret_password

But this syntax is no longer supported and will not work with the new server.

If you have any trouble checking your email, contact Netmondo technical support.

Q: Can I allow my customer to administrate their own domain? (top)

A: Yes. The Control Panel provides access to the following features:

• Contact Info for domain
• Email Boxes update/edit
• Notifications summary
• Passwords update/edit
• Usage Statistics current stats
• Billing status
• Check Email online email
• Help how to use

As the administrator of the domain, you can provide access to the specific features that you want. Each email account can be granted access to specific features in the domain console. Anyone who can edit email addresses can grant these permission - however they can not grant permission to a feature that they do not have access to themselves.

Q: Do I have adminstrative control over the resold domains? (top)

A: Yes. As the reseller, you have administrative control over any domains that you resell right though the Control Panel. This features makes it easy to switch between all of the domains that you administrate in the Control Panel. New domains are also added from the Control Panel. You also have the ability to pass specific administrative rights onto the customer. For example, you might let them administrate the email accounts associated with their domain - and give them access to their usage statistics - but you may not want to give them access to the billing information.

Q: Is the space between my accounts shared? (top)

A: No. Each account gets it's own disk space. The reseller account itself comes with its own space, but that is not shared between the resold accounts.

Q: What support am I responsible for with the 50% discount accounts? (top)

A: With the 50% discount, the reseller is responsible for supporting anything that does not require server access. This includes transfer of zone files from another Host or ISP, instruction on setting up email accounts and POP clients on the customers machines. You are not responsible for support that requires server access such as restoring files or data from a backup.

Q: What support will Netmondo provide for the 20% dicount accounts? (top)

A: NetMondo will provide the same level of support that it does to all of its customers. This support includes help transferring zone files from another registrar. Help getting a site published. Help getting email accounts setup on the customers computers as well of course, as anything on the server such as setting up ODBC connections or restoring files or data from a backup.

Q: Who should use the reseller account? (top)

A: The reseller account is designed for anyone who thinks that they are going to refer a large number of people to Netmondo's Web Hosting services and wants to share in the profits.

Though the first account is a little more expensive than a normal account, it allows you to resell domains at between 20-50% off the advertized price. All domains that you resell will be billed to you, and you can then re-bill the customer for whatever you would like.

Q: How can I register a new domain with Netmondo? (top)

A: Registering a domain with NetMondo is easy. Just follow these simple steps below:

Q: How can I transfer my domain registration from another registrar to NetMondo? (top)

A: NetMondo has partnered with Enom.com and is pleased to be able to bring you domain registrations from just $13.95 per year.

As a special offer, you can now transfer your domain from another registrar and your first year will cost you as little as $11.95. Also, you will not lose any time by transferring your domain today as your existing registration will simply be extended by one year when you transfer your domain.

NOTE: You will need the "Registrant" or "Owner" information when completing the transfer request.

Q: What's the difference between domain registrations and domain hosting? (top)

A: When you want to put a web site up on the internet, you must first choose a domain name that is available (no one else can be using it already) and register that domain with an accredited Domain Registrar. Then you must also find someone to host that domain. Now NetMondo can do both. We have partnered with Enom.com to bring you domain registrations for as little as $13.95 per year, while continuing to bring you low cost hosting starting at just $4.95 per month.